Questions, Comments or Concerns

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During the first few years of your child’s life at school, there can be lots of occasions when you are not sure about something or feel that you need further help and advice.    At Whitehall Park School we have an open door policy and we want families to be able to speak to us with any questions, comments or concerns.    We are always here to help, with teaching staff available at the end of each day and the leadership team on the gate each morning and afternoon.  Follow the advice on this page to find out how best to get the help and support you need.


[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]At Whitehall Park, we believe communication is key to working together with families to ensure a successful and happy time at school for you, your child and your wider family.   Please see our page dedicated to communication, which will help you to find the right person to liaise with.    If you are looking for an answer to a common query, please use our website and Facebook pages as a whole host of information, including key dates, information about uniform and many other things can be easily located!

Each year there are a myriad of opportunities for you to liaise with staff, including at our weekly Fantastic Friday sessions, which are an opportunity for families to come into school between 9.00 – 9.15am to read with their child and share in their child’s learning journey.  We also have five Parent’s Evening sessions across the year, plus opportunities for special events, open days, concerts, events, mathstastic days, phonics sessions for families, in-class workshops and other parent sessions so you can be involved in school life.   Get involved if you can!

There are also opportunities at the beginning and end of the day to chat with the leadership and office teams who are at the gate to keep children safe and to help with any quick queries or questions.  Teaching staff are available at the end of each day for any quick catch ups or questions you may have.    If you are not sure who is who, please take a look at our staffing structure and photos of all staff on this page.

Sometimes you may need more assistance with a particular matter, maybe you need some advice or have a specific query that can’t wait until Parent Evening.  In which case you can ask to make an appointment with your child’s classroom teacher by giving the office a call or dropping us an email.  Please do bear in mind that due to the volume of emails we receive it can take up to seven days to receive a reply, so a phone call or catching the class teacher personally can be quicker!

If your child’s teacher is unable to help or you need to speak to a more senior member of staff about a delicate matter, then in first instance please speak to your child’s phase leader.  The phase leaders are as follows:-

EYFS/Year 1/2 – Miss Hayleigh Powell

Year 3/4 – Miss Kerry Donovan

Year 5/6 – Miss Sarah Nash


Miss Wright, Assistant Head and Miss Birkett, Headteacher are also available wherever possible, or if you need to escalate a query or concern.  Again, please do check the questions, comments and queries flowchart here  for clarity.

At Whitehall Park we welcome questions, comments or queries and are happy to discuss any issues on an informal basis. In our office, you will find a ‘Questions, Comments and suggestions’ box which is a quick and convenient way for you to voice your opinions, share your ideas, ask any questions and allow the staff here at Whitehall Park to respond to you effectively. We make every effort to resolve and respond to all comments, questions and concerns; often an informal discussion and additional information can be provided to clarify a situation.


On the rare occasions when you have a concern about an aspect of school life, we find that usually most difficulties can be resolved quickly and easily by following our questions, comments and queries flowchart here and finding the right person to discuss your concerns with.     If you’re not sure who is who then please take a look at the page about communication here for further information on who you could speak to about a specific aspect of school life.[/vc_column_text][/vc_column][/vc_row]